Refund policy

Last Updated: September 16, 2026

At TESCO MOBILE SERVICES LIMITED (operating via xpqkc7-n0.myshopify.com), we take pride in offering high-quality kitchenware—from heat-resistant silicone brushes and secure-grip food tongs to space-saving small cutting boards and precise measuring spoons. Your satisfaction in the kitchen is our top priority. If you are not completely satisfied with your purchase, we are here to help you navigate returns and refunds smoothly.

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • Kitchenware items like silicone brushes, food tongs, cutting boards, and measuring spoons must be free from grease, food residues, water marks, or scratch marks.

  • The item must remain in its original packaging, including all tags, inserts, and protective sleeves.

  • Proof of purchase (order confirmation number or receipt) is required.

Non-Returnable & Hygiene Policy

For health and hygiene reasons, any culinary tool or food-contact item that shows clear signs of use or washing cannot be returned or refunded unless deemed defective upon arrival.

How to Initiate a Return

  1. Contact our Customer Care team at [email protected] with your order number, clear photographs of the product, and a brief description of the reason for return.

  2. Our support representative, managed under the direction of Samantha Jones, will review your request within 1–2 business days.

  3. If approved, we will provide you with full return authorization instructions.

Important: Please do not send your purchase back to us without receiving prior return authorization. Returns sent without authorization cannot be processed.

Return Address

Please send all authorized returns to our official logistics facility:

TESCO MOBILE SERVICES LIMITED

Attn: Return Department / Samantha Jones

35 Hills Orchard, Martock TA12 6DF, United Kingdom

Note: Unless the return is due to our error (e.g., wrong or defective item received), customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged cutting board, a missing measuring spoon, or an incorrect item, please contact us immediately within 48 hours at [email protected]. Include your order number and photo/video evidence. We will promptly dispatch a replacement or issue a full refund at no additional cost to you.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days. Please remember it may take additional time for your bank or credit card company to post the transaction.